These conditions apply whether a contract has been made verbally or in writing.
Use of the Vehicle
Unless previously agreed by the Company, the vehicle is not available for the use of the Hirer other than for journeys and times stated.
Driver’s hours and rest periods
The hours agreed with the Company for the operation of any hire(s) must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver’s hours and rest periods may be complied with. The company reserves the right to curtail or otherwise alter any hire, which does not comply with the relevant regulations.
Not more than the maximum number of passengers indicated may be carried on each vehicle.
Normally, written confirmation by the company is the only basis for the acceptance of hiring or subsequent alteration in its terms. Your reservation is not confirmed until you receive your copy of the written confirmation booking.
Cancellation by Hirer
7 days before service NO FEE, between 7-4 days before service 20%, between 4 days and 24 hours before service 50%, less than 24 hours before service 100%.
Cancellation by The Company
In the event of any emergency or force majeure or of any action by the Hirer to vary the agreed conditions unilaterally, the Company may, by returning all monies paid and without further or other liability, cancel the contract.
Route and time variation
Should a vehicle be detained by the Hirer, or taken on a longer journey than contracted journey for, the Company reserves the right to make an additional charge commensurate with the costs incurred. During the hiring, the driver must be the judge of any request for a change of route or time. In any event, when the vehicle(s) depart at the agreed time the Company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time.
Drivers will on no account wait for Hirers and members of their party who fail to join the vehicle at the time appointed. Drivers will wait a maximum of five minutes whilst they attempt to contact the Hirer and if the Hirer and the members of their party do not appear during this period the driver will continue straight to their next appointment and the booking will be charged.
When making a booking with an arrival or departure from the airport please add flight numbers to the bookings so we can accommodate flight delays and changes.
Change of vehicle
The Company reserves the right to provide a larger vehicle than the specified but at no additional charge unless any extra seats are used. The Company reserves the right to substitute other vehicles of similar quality including those of other operators, for all or part of the hiring.
Breakdowns and delays
The Company gives its advice on journey times in good faith but does not guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown or other delay.
Unless previously agreed with the Company, the driver has discretion as to carriage of passengers’ luggage and its storage. The Company will not accept liability for any damage to or loss of any property, which belongs to the passengers and is left in a vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based. It is particularly drawn the to Hirer’s notice that theft from parked minibus is on the increase, and no items should be left on seats or in racks when the minibus is unattended.
Conduct of passengers
The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the driver’s authority. The Hirer will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hiring. The Company will not accept liability for damage or loss to any passenger entering or leaving the minibus whilst in motion.
Under no circumstances may alcoholic drinks be consumed on the vehicle without the permission of the Company. It is also illegal to carry or consume alcoholic drinks on a minibus proceeding to or from designated sporting events and permission cannot be given in this case. Other than on a vehicle fitted expressly for the purpose, food and drink, except for small items of confectionery (such as sweets and chocolate), may not be consumed on the vehicle without the prior agreement of the Company or the driver.
We operate a NO SMOKING policy on all our vehicles without exception.
Driver’s working/rest period regulations
The Hirer undertakes to abide by all statutory requirements and regulations which may in any way affect the journey in question and especially the regulations in respect of Driver’s Hours. Drivers are familiar with these regulations and whilst they will conform with reasonable requests of passengers (as to the reasonableness of which the driver alone shall be the judge) they will as far as circumstances permit, depart from the destination or from intermediate stopping places at times agreed beforehand (or specified by the driver) and to ensure compliance with the regulations will on no account wait for members of the party who may have failed to join the vehicle at the time appointed. The Company declines liability for loss, inconvenience or damage arising from failure to convey any such member of the party.
All Hirers and individual passengers are recommended to obtain insurance for those items, where save for the negligence, the Company’s liability is limited (such as delay or luggage).
Please be aware that our minibuses are 7 meters long and 2.5 wide. This means that some locations may not be accessible with our vehicles. In this case we advise ensuring a pick up and drop off location that can be accessed that is chosen.
Some Villas and locations in Ibiza can be difficult to find due to the lack of proper signage and addresses in Ibiza. In this case we advise the Hirer to add as much detail as possible into our booking forms or if possible to share the location with the driver allocated to the booking via whatsapp or we advise downloading the app waze.
Conduct of Passengers
We will not tolerate any abusive behaviour towards our staff at any time, any such incident can result in immediate cancellation of the service you have requested and you may lose any deposit paid. The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the driver’s authority. The hirer will be responsible for all damages caused to the vehicle by passengers during the hiring.
We reserve the right to change our prices at any time without prior notice; you are advised to confirm the cost at the time of placing your booking.
Animals will not be carried on any vehicle, except guide dogs.
We reserve the right to charge a valeting charge for any soiling/sickness in our vehicles or damages made by the hirer.